Shipping policy
Processing & Shipping Times
We strive to process and dispatch all orders within 1-3 business days. Once your order has been shipped, you will receive a confirmation email with tracking details.
Shipping times may vary depending on your location:
- Metro Areas: 2-5 business days
- Regional Areas: 3-7 business days
- Remote Locations: 5-10 business days
Please note that these timeframes are estimates and may be affected by external factors such as postal delays or peak holiday seasons.
Shipping Rates & Carriers
We offer flat-rate shipping on orders over a certain amount. The applicable flat rate and minimum order value may vary from time to time and will be clearly communicated elsewhere on our website, including at checkout. We partner with reliable carriers to ensure your order is delivered safely and efficiently.
Packaging & Fragile Items
For more details on how we handle fragile items and what is considered minor breakage, please refer to our Return & Refund Policy
Damaged Orders
If your order arrives significantly damaged, please contact us at contact@cinnamonandcinder.au within 48 hours of receiving your package. Provide clear photos of the damaged items, and we will work with you to resolve the issue as quickly as possible. Please refer to our Return & Refund Policy for more information.
Lost Orders
If your order has not arrived within the estimated delivery timeframe and appears to be lost in transit, please reach out to us at contact@cinnamonandcinder.au. We will investigate the issue with the carrier and assist you in finding a resolution. If we confirm that your order is lost, we will offer a refund or replacement as per our Return & Refund Policy.
International Shipping
Currently, we only ship within Australia.
Address Accuracy & Delivery Issues
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, reshipping fees will apply.
Delays & Force Majeure
While we strive to ensure timely delivery, we are not responsible for shipping delays due to weather, carrier disruptions, customs processing, or other unforeseen circumstances beyond our control.
For details on return shipping responsibilities and eligibility, please refer to our Return & Refund Policy.
For more information on returns, refunds, and handling damaged items, please refer to our Return & Refund Policy.
If you have any questions about our shipping policy, feel free to contact us contact@cinnamonandcinder.au.